Terms of Service

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Service. If you are using the Service on behalf of a company or organisation, you represent and warrant that you are authorised to bind that entity to these Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at info@wizora.co.uk if you suspect any unauthorised access. We are not liable for losses caused by unauthorised access resulting from your failure to safeguard your credentials.

You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

To use core features of the Service, you will connect third-party platform accounts (including but not limited to Facebook, Instagram, Google, TikTok, LinkedIn, Twitter/X, and WordPress). By connecting an account you represent and warrant that:

• You are the authorised owner or administrator of the connected account, or have explicit written authority from the account owner to connect it
• You have the right to grant Wizora the permissions requested during the OAuth authorisation flow
• Connecting the account and authorising Wizora to act on its behalf does not violate any agreement you have with the relevant platform

Your connected accounts remain subject to the terms of service and policies of the relevant platform. You are solely responsible for complying with those terms, including:

• Meta: Meta Platform Terms and Facebook Developer Policies
• Google: Google API Services User Data Policy and YouTube Terms of Service
• TikTok: TikTok Developer Terms of Service and Platform Policy
• LinkedIn: LinkedIn API Terms of Use and Professional Community Policies
• Twitter/X: X Developer Agreement and Policy

Wizora is not responsible for any suspension, restriction, or termination of your third-party platform accounts arising from your use of the Service.

Wizora will only access, use, and interact with your connected accounts to the extent necessary to provide the features you have activated within the Service. We will not access or use your connected account data for any purpose beyond operating and improving the Service.

You may disconnect any connected account at any time through Settings → Integrations or by revoking access directly on the relevant platform. Upon disconnection, Wizora will cease accessing that account and will delete stored access tokens within 30 days.

The Service uses AI language models and generative AI tools to produce marketing content including text, images, video, and campaign materials. AI-generated content may contain inaccuracies, errors, or inappropriate material. You are solely responsible for reviewing all AI-generated content before publication or distribution.

You must not publish, approve, or schedule any content generated by the Service that:

• Is false, misleading, or deceptive
• Infringes any third-party intellectual property rights
• Violates any applicable law, regulation, or platform policy
• Contains harmful, abusive, discriminatory, or illegal material
• Makes unsubstantiated claims about products or services
• Constitutes a regulated financial promotion without appropriate FCA authorisation

Subject to your compliance with these Terms and payment of applicable fees, Wizora assigns to you all rights in the unique content generated specifically for you through the Service. Wizora retains the right to use anonymised and aggregated outputs to improve its AI systems, provided no personally identifiable information is included.

The Service is offered on a subscription basis. Current plan details and pricing are published at wizora.co.uk and may be updated from time to time in accordance with Section 6.5.

Subscription fees are billed in advance on a monthly or annual basis depending on your chosen plan. All fees are in British pounds (GBP) and are inclusive of UK VAT where applicable.

Where a free trial is offered, it converts automatically to a paid subscription at the end of the trial period unless you cancel before the trial expires. No charge is made during the trial period.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle and no partial refunds are issued for unused time, except where required by applicable law (including your statutory rights under UK consumer law).

If a payment fails, we will notify you and attempt to collect payment within 7 days. Accounts with outstanding balances may be suspended until payment is received.

We may change subscription prices with at least 30 days' written notice. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

All software, algorithms, designs, trademarks, and documentation comprising the Service are owned by or licensed to Wizora and are protected by intellectual property law. Nothing in these Terms grants you any rights in our intellectual property other than the limited right to use the Service as described herein.

You retain ownership of all content, data, and materials you provide to the Service (“Your Content”). By submitting Your Content, you grant Wizora a non-exclusive, worldwide, royalty-free licence to use, reproduce, and process Your Content solely as necessary to provide the Service.

Any feedback, suggestions, or ideas you provide about the Service may be used by Wizora freely and without obligation to you.

To the maximum extent permitted by applicable law, Wizora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, business, or goodwill, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Wizora's total aggregate liability to you in connection with the Service (whether in contract, tort, or otherwise) shall not exceed the total fees paid by you to Wizora in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits Wizora's liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.

You may cancel your account at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing cycle.

We may suspend or terminate your access immediately and without notice if you: (a) materially breach these Terms; (b) fail to pay fees when due; (c) engage in conduct we determine, in our reasonable discretion, to be harmful to us, other users, or third parties; or (d) are subject to insolvency proceedings.

Upon termination: (a) your right to use the Service ceases immediately; (b) we will delete your account data in accordance with our Privacy Policy; (c) provisions of these Terms that by their nature should survive termination will do so, including Sections 7, 9, 10, 11, 13, and 14.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute informally by contacting info@wizora.co.uk and negotiating in good faith for at least 30 days.

These Terms, together with our Privacy Policy and any order forms or statements of work, constitute the entire agreement between you and Wizora relating to the Service and supersede all prior or contemporaneous agreements, representations, and understandings.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

No waiver of any term of these Terms shall be deemed a further or continuing waiver of that term or any other term. A party's failure to enforce any right under these Terms shall not constitute a waiver of that right.

You may not assign or transfer these Terms or any rights or obligations hereunder without Wizora's prior written consent. Wizora may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets.

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including natural disasters, government actions, power failures, or third-party platform outages.

Notices to Wizora should be sent to info@wizora.co.uk. We may provide notices to you via email to the address associated with your account or by prominent in-app notification.